Supporting Services

  • Booking conditions
    In the scope of Supporting Services, the Company provides equipment and accessories, printing services and assisting staff.

    In case of need to use the above-mentioned Services, the Customer has to provide all the information and details necessary to realize the Order in advance.

    The Prices of Supporting Services presented on the Website are calculated on the basis that they will be provided in Yerevan. Should these Services be provided in any other place, additional expenses may be charged.

    - Equipment and accessories
    In the scope of this Service the Company provides the Customer for temporary use with audio/video equipment, office appliances and devices, as well as other accessories necessary for event organizing (all together hereinafter referred to as "Equipment and Accessories").

    The Company is obliged to provide the Customer with the Equipment and Accessories with the right of use, in proper condition and ordered quantity.

    When receiving them, the Customer has to check and inform the Company, should there be any malfunctions or non-compliance with the Order, otherwise the Customer will be deprived of the right to refer to them later. If the ordered Equipment and Accessories do not correspond to the presented information, do not function or have other significant drawbacks, the Company is obliged to make an adequate replacement, or, if not possible, return the already paid amount.

    The Customer is obliged to use the Equipment and Accessories for the ordered period and purpose only.

    The Customer cannot transmit the right to use the Equipment and Accessories to a third party without the Company's initial written consent.

    After the period of use of the Equipment and Accessories, the Customer is obliged to return them to the Company in the same condition and quantity as received (taking into account the natural deterioration). However, if the Customer has lost, damaged or destructed them, they are obliged to compensate for the damage and expenses suffered by the Company, or to restore and repair them at their own expense.

    During Equipment and Accessories provision, in order to assure that the Customer exercises the above-mentioned obligations, the Company has the right to require a certain amount of money corresponding to their market price, in cash or by bank transfer (upon Customer's preference). This money will be repaid to the Customer when the latter returns the Equipment and Accessories to the Company in time and in appropriate conditions.

    - Printing Services
    In the scope of this Service the Company provides the Customer with printing services of given documents, brochures, folders, billboards and/or other materials (all together hereinafter referred to as "Printing").

    The Customer is obliged to provide the Company with all the materials necessary for Printing accurately, with high quality and within the required period.

    The Customer is responsible for the final confirmation of all the materials before Printing. Any work that has been approved and/or has been given to publication, cannot be modified or supplemented, and the amount paid for the Service is not subject to return.

    - Assisting staff
    In the scope of this Service the Company provides the Customer with interpreter/translator, host, photographer and/or videographer (all together hereinafter referred to as "Assisting Staff") services.

    The Customer is obliged to maintain the conditions of the work of the Assisting Staff set within the Order, in particular, dates, volumes and features.

    Should the Customer make any essential changes within this Service, they have to inform the Company and agree with it in advance.

    The Customer has to assure the security of the Assisting Staff.

    The Assisting Staff is obliged to assure the confidentiality of any information received during the Service provision, to demonstrate proper conduct and punctuality.
  • Cancellation & modification
    Supporting Services Order cannot be confirmed without Deposit.

    The Deposit for Equipment and Accessory provision Services as well as for Assisting Staff provision (except for written translation Services) makes up 30% of the Order Price. If the Order is cancelled or changed at least 72 hours before the start of the Order provision, the Deposit is refunded to the Customer. In case of later cancellation or change, as well as in case of no-show, the Deposit is not refunded.

    In case of Printing and written translation Services the Deposit makes up 100% of the Order Price, which is not refunded to the Customer in case of cancellation, no-show or change and is not reduced from the modified Order Price, regardless of the cancellation dates and circumstances.

    In specific cases and based on the given Order, the Company has the right to discuss and agree with the Customer about different terms of cancellation or change within Supporting Services.

    The Customer shall make the Balance Payment for the Order on the first day of the Service provision, unless otherwise agreed with the Company.

    The Company has the right to offer the Customer an equivalent or higher category Supporting Service in place of the confirmed one due to the impossibility to provide the Supporting Service as a result of problems arisen in there. If the Customer refuses the offer, the paid Deposit is refunded to the Customer without any emergence of liability neither for the Company nor the Customer.
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