Traveller Reviews

Hello Anna,

We wanted to let you know how delighted we were with the trip you organized for us and our friends in your beautiful country. Everything was perfect, and we greatly appreciated your agency’s flexibility when we needed to change our itinerary.
Our driver also deserves praise: he drove smoothly and safely, and was very pleasant company despite the language barrier. As for our guide Irène, she is exceptional in her knowledge of history and culture and her command of the language. She made our trip extraordinary and unforgettable.

Kind regards,

Roselyne Greck

Dear Mari,

I would like to express our sincere thankfulness for the excellent arrangement of our tour in Armenia!
My group was not only impressed of the beauty of your country and its great history - but also impressed of the friendliness of Armenians and their way to attend to foreigners. We met such a great hospitality everywhere we went to.

My special thanks go to our bus driver Mais. It was so interesting to make the historical analysis of the Armenia by hearing his version of the latest developments.
As we were about the same age and both of us have lived in the Soviet Union, the context for the understanding was already there.
There were people in my group too, who had traveled a lot in the Soviet Union. For them the historical backgrounds existed already the same way.
And Mais is a perfect driver!

Mary and Ani were both qualified quids. My group just loved Mary's fresh and cheerful way of telling and explaining. Especially now the new hope of Armenians became us very concrete by hearing the personal experiences of Mary.
And I personally enjoyed the way Ani's working too. She was a guide, who really knew, how to work with translation.
Please tell them all our best regards.

Some people of my group want to send photos to Mary. Could you please send me her email address?

I wish You and all your staff every best for the future!
We are going to remember our tour to Armenia for a long time - and we are coming back - somehow, someday!

Yours sincerely,
Tarja

Dear Mari,

I just want to express our thanks for the wonderful service Hyur has provided us since we arrived in Yerevan one week ago, The tour has been very well organised and Reuben, our driver, and Edwin our guide did a wonderful job with seeing to our well being, answering our questions and ensuring we travelled safely and learned and were immersed in Armenian culture.

A personal thank you to you for your prompt answers to my emails and for organising the tour. We leave very early tomorrow morning and I just wanted you to know that we have enjoyed this beautiful country, the hospitality of those we have met and the many people involved in making this a very memorable holiday for us and a return to my Armenian roots.

Thank you so much.
Della

I’d like to express my immense gratitude to the wonderful team of professionals at your travel agency. Special thanks to the guides Karine and Mane for the very interesting tours, their great sense of humor, and pleasant company.

The girls at the office were also very friendly and accommodating: they transferred the money I’d paid for a tour I couldn’t attend because I suddenly fell ill.

I was able to go on another tour instead of the one I missed, and I’d like to say thank you once again. In addition to offering excellent tours, the agency holds prize draws for great prizes on every tour. I was pleasantly surprised when I was lucky enough to win tickets to one of the best jazz clubs in Yerevan, where I had a wonderful evening.

The buses are comfortable, and tourists are offered free water and delicious pastries. You can also use Wi-Fi on the bus during the tour, which is very convenient. All in all, I had a wonderful time and came away with lots of interesting information and great memories.

I’ll be happy to travel with HYUR service again as soon as I get the chance to visit Armenia. I wish the company success, continued growth and prosperity, and many grateful tourists.

We went on the Armenian Alphabet-Amberd-Aragats tour.

Our guide was Aik, and our driver was Khosrov. Everything was very good. Most of all, I’d like to highlight the guide’s professionalism. He spoke both Russian and English, answered all our questions, joked around, and gave us a full explanation. We felt calm and comfortable.

The driver was beyond praise. It was scary climbing up Aranats, but you could tell Khosrov knew the road with his eyes closed.

Well done, everything was thoughtfully planned and went smoothly. Thank you.

Hello Anna,

We got back to France safely, despite the plane and train strikes. We really enjoyed our stay in Armenia.

I’d like to tell you how much we appreciated the service provided by our guide IRENE. She accompanied us with good humour, kindness and great professionalism. She has excellent knowledge of history, geopolitics and culture. Thanks to her, we were able to understand Armenia’s history and discover its culture and the history of its monasteries. She was flexible and adapted to our requests. We recommend her to other French tourists (and others); she was wonderful!

We also appreciated our driver MAISS’s driving. He is very careful and helpful, and he also tried to chat with us in English and using the French words he knows, which was very nice.

So thank you again to them and to you for helping make our stay a success;
We will certainly recommend your services.

Kind regards,
Marie Dominique

We visited Armenia in 4 days on a trip organized by Hyur. Our guide Irène was excellent. She taught us a lot about Armenia’s history, culture and dance, and we learned a few words of Armenian. Hyur was very flexible about the changes we made because of the bad weather (our hike in Dilijan was canceled, and we returned to Yerevan and changed hotels. We were originally going to spend this second night in Dilijan).

Our driver Maïs was also great, with smooth driving, a vehicle that was always clean, and just the right amount of discretion. He was also very friendly.

We had a great trip with this agency.

Good morning, Lilit!

Thank you so much for the tours! Our heartfelt thanks to our guide, Roza, and driver, Geram. We enjoyed everything very much and hope to visit again. We wish you success and prosperity.

Respectfully, Veronika.

Thank you so much for the emotions, knowledge, and a little piece of Armenia’s warmth that everyone in the group took home to their corner of the Earth. We really enjoyed the excursion with Nur Servis. It was interesting, informative, and useful. The day flew by in a heartbeat. Thank you, and wishing you prosperity!

Sincerely,
S. U. Grigoryan

Dear Hyur Service staff, Meri,

Thank you for organizing our vacation in Armenia from April 29 to May 6, 2018.

You always worry when visiting a country for the second time that it won’t be as wonderful as it was the first time. That first excitement is always special.

But on this trip, our emotions and joy at being in your country exceeded all our expectations. We left Armenia sadly the week before last, already eager to come back to you for a third time.

The car rental arrangements and the quality of the cars themselves, the hotels you provided, the courtesy of your drivers, the support we received by phone on May 1, 2018, during the road closures, and the care and professionalism of your colleagues gave us six unforgettable days. Thank you all.

We wish your company prosperity, good luck, new clients, and success.

With best wishes and gratitude,
Vera Ivantsova

Dear Ms. Grigoryan,

this is to let you know that my wife and I had a wonderful time in beautiful Armenia!
This is also to be ascribed to the highly professional service you offered us.

1) Very efficient booking process (thank you Ms. Grigoryan)
2) Very knowledgeable and motivated guides (Anahit, Samuel and Ani; unfortunately I don't remember their last names: I am sure you know who I am referring to. Please praise them on our behalf)
3) Very flexible attitude on the day (May 2nd) when the tour had to be cancelled due to the events in Yerevan. You reimbursed the participants immediately on the spot, even though you were not responsible. Moreover, the guides (Samuel in our case, and a lady whose name I don't recall) offered to lead us in a walking tour of the city - free of charge.
4) Complete reimbursement of a tour we reserved initially but cancelled subsequently on short notice, and substitution with a private tour, on our request. Eveything very easily and "no questions asked".
5) Perfect organization in general.

We really find it hard to identify areas in which you could improve.

Please thank everybody, including your management, on our behalf: I wish we could stay longer. Be sure that we will recommend your Agency whenever we will have the opportunity to do so. We already left our comments on Tripadvisor.

With kindest regards,

Corrado Noseda
Vacallo - Switzerland

Good afternoon!

Thank you for organizing the excursion program during our stay in Armenia.

I would like to express my special thanks to our guide, Hayk, and driver, Garik, for the fascinating trip to Tbilisi on April 21–22, and to our guide, Tatevik, and bus driver, Armen, for the trip to Tatev and Khndzoresk on April 26.

As always, the excursions were organized to a high standard.

I would like to wish your company continued growth and many more fascinating routes.

Thank you!

Sincerely,
Elena Eduardovna Serebryakova