Terms and Conditions. Cancellation Policy

1. General provisions

1. General provisions

These terms and conditions (hereinafter also referred to as "T&C") of service provisions contain important information about Your rights, responsibilities and legal remedies.

In these T&C "We", "Our", "Us", "Company", "Hyur Service" refer to "Hyur Service" limited liability company, which was founded and is currently operating in accordance with the legislation of the Republic of Armenia (head office at 96, Nalbandyan street, 0010, Yerevan, RA), and "You", "Your", "Yours", "Customer" refer to the person, who has logged into this website, applies for and/or uses the services of the Company.

These T&C, including any reference to other terms and conditions within them, regulate all services directly or indirectly provided through hyurservice.com, hyurservice.am, hyurservice.fr, hyurservice.ru, hyur.am, hyurservices.am, hyurservices.com, hyur-service.com, guest-service.com (or any other subdomain) websites (all together hereinafter referred to as "Website") and the relationship between You and the Company arising from them.

By accessing, viewing and using the Website, any service of the Website or downloading any content, You hereby confirm that You have thoroughly read these T&C and unconditionally accept them, whether You are a user of the Company services, a registered user of the Website, Customer, or simply a visitor.

This Website, its content and features, as well as the services that the Website offers, belong to, are regulated and provided by "Hyur Service" LLC. Also, they are provided solely for Your personal, non-commercial use pursuant to with these T&C.

The Company is entitled to unilaterally change these T&C any time, without any prior notice. Each change made (with a respective date) is published on the Website. It is Your responsibility to visit the Website from time to time in order to check T&C amendments and/or additions. The new T&C will have legal force and will be applicable to the relations and responsibilities that have arisen before publishing it on the Website.

The Website may contain errors, inaccuracies and omissions, implying services, their price and content. The Company has the right to correct the errors at any time, including those that are related to already confirmed orders. In this case, upon possibility, the Company will offer You to keep the already confirmed and corrected order, or to cancel it, without any consequences established in Section 14, these T&C.

Please, note that, in addition to these T&C, the attractions, activities, hotels, venues, museums, restaurants, presented on the Website, and any other adjacent service provider may have, claim and/or require You to accept their terms and conditions that may contain some other responsibilities and/or right restrictions.

If You do not accept these T&C, please, stop any use of the Website. Being on the Website, opening an account (see Section 4), becoming a Customer and using the services are proof of Your unconditional acceptance of these T&C.

2. The scope of the services of the Company

2. The scope of the services of the Company

The Company executes service, booking, arrangement, transfer and other orders (hereinafter referred to as "Orders") in accordance with Section 7, T&C, presented on the Website. Through the Website You can make a request, order, book, buy, also cancel or change the Order.

The services provided by the Company include:

rental and accommodation services (hereinafter referred to as "Accommodation") of apartments or houses (hereinafter referred to as "Properties");
hotel booking services (hereinafter referred to as "Hotel Booking");
tour organizing services (hereinafter referred to as "Tour");
tour package provision services (hereinafter referred to as "Tour Package");
transportation services, except for regular transportation, (hereinafter referred to as "Transportation Service");
business events organizing (MICE) services (hereinafter referred to as "Business Event Organization");
booking of meal provision service in restaurants, hotels or other venues (hereinafter referred to as "Meal Provision Service Booking").

All together hereinafter will be referred to as "Services".

You can order Services by registering on the Website (creating an account) or without it – as a "guest". Registering and creating an account are regulated in accordance with the Section 4, T&C.

All the provisions of these T&C apply to all types of Services, unless anything else is directly intended or arising from the regulation of certain type of Service.

The Services presented on this Website, their advertisements and/or other offers addressed to an indefinite circle of individuals are considered as an invitation to make an offer by the Company. The Company has the right to reject any Order at its own discretion.

3. Limited license and jurisdiction

3. Limited license and jurisdiction

In accordance with these T&C We provide You with non-exclusive, non-transferable, limited, revocable license for Your personal use in order for You to use the Services, as well as to view and use the Website.

Hereby You agree not to place any fake or feint Order for the purpose of claiming compensation or taking any action that would or may cause groundless and/or inadequate burden for our Website or for the provision of the Services.

By agreeing to these T&C, You acknowledge that, in accordance with Your personal law, You are fully eligible and entitled to use the Services.

If You represent a legal entity or any person without a legal entity status, then You certify and guarantee that You have all the rights and permissions to use the Services in accordance with Your personal law.

By agreeing to these T&C, You accept that We are not obliged to look into the information and data provided by You, neither to question the authenticity of Your claims, hence, You are fully responsible for any breach of this section.

4. Registration on the Website, "Hyur Service" account

4. Registration on the Website, "Hyur Service" account

In order to perform specific functions or actions on the Website or to operate specific features or privileges You may be required to create an account (hereinafter referred to as "Account" or "Hyur Service Account").

You can create a Hyur Service Account by registering on the Website. You can register via any email address of Yours and a registration password. You can also register through Your Facebook or Google accounts. You can send Your application to close Your Account to the Company at any time through the "Settings" section of the Account, as well as You can contact the Company's customer service center or send an email to the following email address: contact@hyurservice.com.

When You create an Account, You provide personal information and data, such as username and password that are used in order to log into the Account. The collection, processing and use of this data and information related to creating an Account are regulated in the Privacy Policy section of the Website.

You have no right either to use another Customer's Account or to provide Your Account to another person.

When You create an Account, You agree to provide accurate and complete information. We have no obligation to verify the actual identity or credentials of the person using Your Account.

You are responsible for the privacy and security of Your Account and its registration data, and bear full responsibility for the actions, Orders and payments taking place by Your Account.

In the event of actual or presumably unauthorized use or log-in of the Website, or in case You are aware of or have any reason to suppose that the identification data of Your Account (name, password or email address) has been lost, stolen or somehow compromised, You should immediately inform Us. In such cases the Company is entitled to immediately block Your Account until the circumstances are completely clarified. You bear responsibility for the damage caused to the Company or a third party as a result of functions or actions accomplished by Your Account.

If Your Order or Account show or suppose any signs of fraud, abuse, suspicious activity or any misuse, the Company has the right to block those Orders related to Your name, email and/or Account, as well as the Account itself by taking all the necessary and legal actions to prevent and eliminate the possible adverse results.

The damages incurred by the Company in the above-mentioned circumstances, as well as all the expenses taken to prevent or eliminate the possible adverse results as a consequence, are subject to compensation by the Customer.

5. Privacy

5. Privacy

The Company undertakes to ensure Your right to privacy for using the Services provided by this Website both while and after using those Services, in accordance with the legislation of the Republic of Armenia.

The Company undertakes not to somehow inform a third party or to publish any of Your Personal Data or any information that has become known as a result of Your use of the Services, except for the cases of the Company's obligation to provide information defined by the legislation of the Republic of Armenia.

You undertake not to publish any unverified and unreliable information about the Service provision procedure, which may damage the Company's reputation and result in opinion formation about the provided Services. You hereby undertake to ensure the privacy of all the information, data, documents and contracts that are considered confidential according to the legislation of the Republic of Armenia.

With this You unconditionally and irrevocably agree that Privacy Policy fully implies to Your relations with the Company. You confirm that You are completely acquainted with Privacy Policy provisions, and that You have no complaints or objections regarding its content.

If You do not agree with the terms and conditions established within Privacy Policy, then You can use neither the Website nor its Services.

6. Prices, taxes and currency

6. Prices, taxes and currency

The prices presented on the Website (hereinafter referred to as "Price") include the provision cost of certain Service, all applicable taxes and other compulsory payments, unless otherwise defined by the Company for a separate type of Services. The Services have no "hidden" costs.

Special Price offers and discounted Prices on specific Services may be presented on the Website. However, those Prices may contain certain restrictions, special conditions or may be combined with some other services. Please, thoroughly examine their terms and conditions before ordering such Services.

The Prices on the Website are presented in the national currency of the Republic of Armenia – Dram of RA (AMD), as well as in several other currencies. Prices in other currencies have solely informative nature and can be used for guidance purposes only. The convertible Prices of other currencies are calculated on the basis of the average exchange rate offered by Armenian banks. These Prices are frequently updated; however, the currency converter should not be absolutely relied on as an accurate real-time calculator. Actual currencies may vary.

The Prices of the Services may be changed without notifying you in advance. We have the right to change any announced Price and correct any error, inaccuracy or omission, regardless of the circumstance whether the Order of the Service has been confirmed, a payment from Your bank card has been made or not. Moreover, if a payment from Your bank card has been made, and if We cancel Your Order, then We are obliged to transfer the withdrawn amount back onto Your bank card. The money transfer duration depends on banking and/or payment systems.

7. Orders and payments

7. Orders and payments

Some of the Orders on the Website may be purchased with an instant confirmation (hereinafter referred to as "Instant Orders"), while others need to be requested in advance (hereinafter referred to as "Orders by Request").

Depending on the type of the Service, the Company has the right to request that the Customer pays either the whole amount of the Order or some part of it (hereinafter referred to as "Deposit") so as to confirm the Order. The rest amount of the Price (hereinafter referred to as "Balance Payment") is made according to the Order confirmation document provided by the Company.

Instant Orders may be made for Services that can be put into the Website shopping cart. For such Services the Customer places an Order and makes a Deposit payment through the shopping cart online, in AMD, via bank card. When the online payment succeeds, and the Deposit is withdrawn from the Customer's bank card, the Order is therefore confirmed by the Company, and the Customer receives a(n) (electronic) confirmation document or ticket, the latter being a binding contract between the Company and Customer.

Orders by Request may be made through the Website with an email request to buy the given Service. An Order by Request is formed by a mutual agreement between the Company and the Customer. Within an Order by Request the Company and the Customer also agree upon the amount of the Deposit, the method of its realization (bank transfer, in cash or online) and deadlines. After the realization of the Deposit the Company provides the Customer with a(n) (electronic) confirmation document or ticket which is a binding contract between the Company and the Customer.

Regardless of the type of Order, the Customer shall pay the full Deposit. If not fully paid ("unsuccessful payment" or "insufficient means"), the Order will be claimed invalid and will not be processed in the system.

If the Customer has not made the Balance Payment within deadlines presented in the confirmation document, the Company has the right to terminate the Service provision, or in case of availability of the Customer's bank card information, to withdraw the amount without Customer's consent according to the conditions set within Section 14 of these T&C, as well as to charge a penalty of 0.13% of the Price to be paid for each day.

When making an online payment, the Customer confirms to be aware of and to agree with the laws, rules and registrations applicable to third-party banks and payment systems and undertakes to unconditionally follow their terms as well.

Some banks and/or payment systems may charge commissions. Moreover, some banks and/or payment systems may set fees for currency conversion. The exchange rate and foreign transaction commission are determined exclusively by Your bank and/or payment system on the day they process the transaction. If You have any issue regarding the exchange rate or the commission being charged, please, contact Your bank and/or payment system.

We bear no responsibility for differences between the Prices of Services presented on our Website and the actual amount paid, if they are based on charged commissions by Your bank and/or payment system, as well as the difference between the Prices in other currencies presented on our Website and the actual currency converted by Your bank and/or payment system.

We are responsible neither for any fraud on Your bank card and/or bank account, nor for their unauthorized use in our Website by a third party.

8. Special provisions for Accommodation Services

8. Special provisions for Accommodation Services

Within Accommodation Services the Company provides the Customer with a rental Property (an apartment or a house) along with necessary Accommodation and maintenance services.

The Price for an Accommodation Service is calculated through check-in and check-out hours and is based on a per day fixed Price for each Property. Daily Price of a Property depends on both the reservation period and its duration.

The check-in time is 14:00, Yerevan time, and the check-out is due at 12:00: this will be considered "1 day" within the context of this Service. In case of early check-in or late check-out extra fee will be charged.

The cleaning service of Properties is carried out at a time previously agreed with the Customer, from 10:00 till 18:00.

"New building", with regard to the Properties, means that the building, in which they are located, has been built within the last 15 years.

The 1-10-digit rating of the Property reflects the results of indicators of a special system on the Website. The rating is formed through an algorithm that takes into account the level of interest towards the Property as well as the number of bookings.

Code of conduct in the Properties:

NO smoking;
NO pets;
NO renovation, reconstruction, re-equipment and re-furnishment;
NO parties that may bother the neighbors and disrupt the general order in the vicinity;
NO noise at nighttime, from 23:00 till 7:00 (e.g. singing out loud, playing a musical instrument, making loud sounds or using devices with loud sounds in the apartments, entrances, houses, living areas or yards, etc.), which may cause administrative responsibility defined by the legislation of the Republic of Armenia.

Customer's responsibilities:

The Customer undertakes:

to maintain the Property decently and to return it in the same condition (except for the natural deterioration) eliminating the defects caused by them during their stay;
to take care of the Property, furniture and equipment: to repair/restore them in case of causing damage, or to compensate the cost necessary to repair/restore them to the Company, and to compensate the full cost in case of their destruction or loss;
not to put wet or hot items on tables, not to iron on them, not to spill water or other liquids onto the tables or on the floor, not to litter;
to immediately inform the Company about any problem or difficulty arisen in the Property;
when leaving the Property to make sure to close the windows, turn off the water tap, the gas stove and electrical appliances, not to leave any money, jewelry, valuable items and to lock the door of the Property;
not to hand the Property to a third party without the Company's prior consent;
to maintain the maximum number of people allowed to stay in the Property;
to inform the employee representing the Company about the defects and inconveniencies they have noticed, as well as about the complaints they may have upon receiving the Property, and to substantiate them based on the Order confirmation document; otherwise, the Customer will be deprived of the right to refer to them later, while the Company will bear no responsibility, except for the cases when those problems have not arisen due to the Customer's fault or after the acceptance of the Property by the latter.

The Company's rights and responsibilities:

The Company undertakes to solve any problem arisen in the Property within 24 hours; otherwise, at its own expense the Company will be obliged to relocate the Customer to another equivalent Property, or to return the Customer the amount corresponding to the number of days that the Customer missed (to be calculated upon per day rate).

The Company has the right to regularly require information regarding the number of people living in the Property. The Company has the right to enter the provided Property after informing the latter, or, in case of the Customer's absence or unavailability, can also enter without their consent should there be an emergency.

The Company bears responsibility neither for Customer's lost, damaged or destructed items in the Property, nor for the items left in the Property after the Customer's leave.

9. Special provisions for Hotel Booking

9. Special provisions for Hotel Booking

In the scope of Hotel Booking Services the Company realizes hotel room bookings based on the data provided by the Customer, on his name, on his own account and assignment.

When booking, the Company acts exclusively as an agent between You and the company providing hotel services. The Company itself does not provide hotel services.

The hotel room Prices that We offer cannot exceed the prices offered by the company providing hotel services. The lower Prices offered by Us are often related to special contract relations and long-term cooperation with such companies.

Hotel room Prices presented on the Website, are for individual Orders, not for groups. In case of group Orders the Prices may be lower.

During check-in the person(s) staying in the hotel need(s) to present their passport or ID.

The Price for Hotel Service Booking is calculated according to check-in and check-out hours that each hotel presents at its own page in the Website. The possibility of booking an early check-in or late check-out is related to the availability of hotel rooms. In case of possibility an extra fee may be charged, which is subject to separate discussion.

Should You have any special requirements, please fill in the "special requirements" field in advance while booking. They will be considered by the company providing hotel services and will be fulfilled if possible.

In case You use other services offered by the hotel, apart from the Hotel Booking Order, You are obliged to make the payment and cover Your expenses on the spot according to policy and price-list presented by the company providing hotel services.

The information about hotels on our Website is received by the companies providing hotel services and is thoroughly verified and approved by those companies. The Company is not responsible for any actual discrepancy.

The Company is not responsible for any incomplete or inappropriate service provision by the company providing hotel services, as well as for their unscrupulous behavior, mistakes, omissions, negligence, for any of Your complaints regarding the hotel services, and for any direct and indirect damage or expense that You may incur as a result.

The Company is not responsible for any of Your items left, lost, damaged or destructed in the hotel.

The pictures, descriptions or other information about the hotels, their rooms and other services provided by those hotels are for informational purposes only and may not match with the actual hotel rooms and Services provided to You by the hotels.

The star rating of the hotels presented on our Website is not determined by Us. The company providing hotel services determines its own star rating in accordance with the type and quality of services it offers. We do not make any claims about star ratings, do not review them, nor are We responsible for any objective or subjective perception of the Customer's star rating and actual inconsistency.

The 1-10-digit rating of Hotels reflects the results of indicators of a special system on the Website. The rating is formed through an algorithm that takes into account the level of interest towards the hotel as well as the number of bookings.

10. Special provisions for Tours and Tour Packages

10. Special provisions for Tours and Tour Packages

In the scope of Tour Services the Company organizes group (scheduled) and private (individual) tours in Armenia, Artsakh and Georgia. Group tours are organized in preliminary confirmed schedules and different people may join the group to participate in any of them (hereinafter referred to as "Group Tour"), while the private tours are realized only for the exact Customer, according to his preferred route and schedule (hereinafter referred to as "Private Tour").

Group Tours

The Price on the Group Tour ticket presents the Price of the Tour for 1 person. The Group Tour ticket is valid for the date mentioned on the ticket only.

The average duration for each destination is mentioned on the Website as well as on the ticket; however, the Tour may actually take up to 10% more or less of that time.

Age discounts may apply to Group Tours, if the Customer provides age proof document.

The preferred seats inside the vehicle are not reserved in advance.

In order for Us to organize participants' check-in for the Tour and settlement in the vehicles properly, the participants are expected to be at the head office of the Company (96, Nalbandyan street, 0010, Yerevan, RA) at least 30 minutes prior to the departure.

Citizens of certain countries must obtain a visa in order to travel to Georgia, and in some cases, they may need a return visa for Armenia as well. The Company does not have visa provision or support services. The Company can only inform the participant about the need for a visa. Visas are issued on the basis of existing international agreements between the Republic of Georgia and/or Republic of Armenia and the country of Your citizenship.

During Group Tours it is advisable to wear comfortable shoes, preferably closed.

Regardless of the destination, it is preferable to take warm clothes as well, since the climate in the sites may differ from the climate in Yerevan.

When visiting churches, men and women are advised not to wear open clothes. For women, a scarf is desirable.

The Company is not responsible for any of Your items left, lost, damaged or destructed in the vehicles and in the sites during Group Tours.

In case of certain Group Tours, depending on the destination and location, the transportation means may be unable to reach the destination, and the participants may need to walk some distance and/or climb some stairs. If the participants have difficulties walking or overcoming stairs, then they should verify in advance if destinations include such sites.

Apart from the stops listed in the itinerary of Group Tours, there may be additional stops with the consent of all the participants of the group.

During Group Tours, passengers have traffic accident insurance to compensate for actual damage to the passenger's health up to 1 500 000 AMD, based on documented expenses.

Private Tours

The presented Prices of Private Tours are calculated taking into account that the Tours start from and end in Yerevan. In case of starting the Tour from and/or ending it in a different place, there may be recalculation and change in Price.

During Private Tours there can be additional stops and site visits only in case of real possibility. Should there be significant detours, and should the Tour take longer than the scheduled time, the Company performs recalculation, which may result in the necessity of additional charge.

The average duration for each destination of a Private Tour is mentioned on the Website and/or on the Order confirmation; however, the Tour may actually take up to 10% more or less of that time.

Citizens of certain countries must obtain a visa in order to travel to Georgia, and in some cases they may need a return visa for Armenia as well. The Company does not have visa provision or support services. The Company can only inform the participant about the need for a visa. Visas are issued on the basis of existing international agreements between the Republic of Georgia and/or Republic of Armenia and the country of Your citizenship.

Should the number of participants of a Private Tour to Georgia exceed 7 people, a list with passengers' ID/passport data will be needed.

During Private Tours it is advisable to wear comfortable shoes, preferably closed.

Regardless of the destination, it is preferable to take warm clothes as well, since the climate in the sites may differ from the climate in Yerevan.

When visiting churches, men and women are advised not to wear open clothes. For women, a scarf is desirable.

During certain Private Tours, depending on the destination and location, the transportation means may be unable to reach the destination, and the participants may need to walk some distance and/or climb some stairs. If the participants have difficulties walking or overcoming stairs, then they should verify in advance if destinations include such sites.

The Company is not responsible for any of Your items left, lost, damaged or destructed in the vehicles and in the sites during Private Tours.

During Private Tours, passengers have traffic accident insurance to compensate for actual damage to the passenger's health up to 1 500 000 AMD, based on documented expenses.

Tour Packages

In the scope of Tour Packages, the Company provides Tour (Group and/or Private), Hotel Booking, Transfer and/or Meal Provision Booking Services (in different combinations).

The provision of Tour Package Services is accordingly regulated with special provisions for Tours (Group and/or Private), Hotel Bookings, Transfers and/or Meal Provision Booking Services defined by these T&C.

11. Special provisions for Transportation Services

11. Special provisions for Transportation Services

In the scope of Transportation Services, the Company organizes relocation with a transportation means from a designated place to another designated place, with or without return (hereinafter referred to as "Transfer"), as well as provision of transportation means with a driver for a designated period of time (hereinafter referred to as "Hourly Rent").

The Company is not a regular transportation organizing company.

During a Transfer there can be additional stops and site visits only in case of real possibility. Should there be significant detours, the Company performs recalculation, which may result in the necessity of additional charge.

The durations of the transfers, presented on the Website, are approximate. They are calculated, basing on normal traffic load.

Should the Hourly Rent take significantly longer than the scheduled time, the Company performs recalculation, which may result in the necessity of additional charge.

Citizens of certain countries must obtain a visa when ordering a Transportation Service to Georgia, and in some cases, they may need a return visa for Armenia as well. The Company does not have visa provision or support services. The Company can only inform the participant about the need for a visa. Visas are issued on the basis of existing international agreements between the Republic of Georgia and/or Republic of Armenia and the country of Your citizenship.

Should the number of passengers of the Transportation Service to Georgia exceed 7 people, a list with their ID/passport data will be needed.

The Company is not responsible for any of Your items left, lost, damaged or destructed in the vehicles and in the sites during Transportation Services.

During Transportation Services, passengers have traffic accident insurance to compensate for actual damage to the passenger's health up to 1 500 000 AMD, based on documented expenses.

12. Special provisions for Business Event Organization

12. Special provisions for Business Event Organization

In the scope of Business Event Organization Services, based on the data provided by the Customer, on their behalf, at their expense and by their assignment, The Company realizes venue booking (hereinafter referred to as "Venue Booking") and event organization supporting services (hereinafter referred to as "Supporting Services") within the period and terms agreed with the Customer in advance.

Venue Booking

The provision of the venue reserved by the Customer is only possible in the scope of their Order, in particular, within Order period and its purposes.

The Customer is obliged to maintain the provided venue decently and to return it in the same condition, in which they have received it.

The Customer can bring food, beverage, equipment and/or other items to the venue as long as they have an initial agreement with the Company and has to remove it all from the venue before the agreed exit time. Otherwise, the Company has the right to charge extra fee as much as it has spent to eliminate the outcomes that may have arisen as a result of Customer's non-fulfillment or inappropriate fulfillment of this obligation.

Screens, floral compositions, decorations, equipment and other items should be placed so as not to damage the venue, or the building, the area where the venue is situated. No use of nails, adhesive tapes, glue or similar materials is allowed in the venues.

If the venue or its property, equipment has been damaged during the use of the venue, then the Customer is obliged to compensate the necessary amount to eliminate the outcomes it may have resulted, as well as the expenses that the Company has incurred.

The information about the venues is received by the companies providing venues and is thoroughly verified and approved by those companies. The Company is not responsible for any actual discrepancy.

The Company is not responsible, if the venue providing company has somehow failed and/or provided a venue not corresponding the one presented on our Website.

The Company is not responsible for any incomplete or inappropriate service provision by the venue providing company, as well as for their unscrupulous behavior, mistakes, omissions, negligence, for any of Your complaints regarding the Venue Booking Services, and for any direct and indirect damage or expense that You may incur as a result.

In case You use other services offered by the venue providing company, apart from the use of the venue, You are obliged to make the payment and cover Your expenses on the spot according to policy and price-list presented by the venue providing company.

The Company is not responsible for any of Your items left, lost, damaged or destructed in the venues or in the vicinity.

Supporting Services

In the scope of Supporting Services, the Company provides equipment and accessories, printing services and assisting staff.

In case of need to use the above-mentioned Services, the Customer has to provide all the information and details necessary to realize the Order in advance.

The Prices of Supporting Services presented on the Website are calculated on the basis that they will be provided in Yerevan. Should these Services be provided in any other place, additional expenses may be charged.

- Equipment and accessories

In the scope of this Service the Company provides the Customer for temporary use with audio/video equipment, office appliances and devices, as well as other accessories necessary for event organizing (all together hereinafter referred to as "Equipment and Accessories").

The Company is obliged to provide the Customer with the Equipment and Accessories with the right of use, in proper condition and ordered quantity.

When receiving them, the Customer has to check and inform the Company, should there be any malfunctions or non-compliance with the Order, otherwise the Customer will be deprived of the right to refer to them later. If the ordered Equipment and Accessories do not correspond to the presented information, do not function or have other significant drawbacks, the Company is obliged to make an adequate replacement, or, if not possible, return the already paid amount.

The Customer is obliged to use the Equipment and Accessories for the ordered period and purpose only.

The Customer cannot transmit the right to use the Equipment and Accessories to a third party without the Company's initial written consent.

After the period of use of the Equipment and Accessories, the Customer is obliged to return them to the Company in the same condition and quantity as received (taking into account the natural deterioration). However, if the Customer has lost, damaged or destructed them, they are obliged to compensate for the damage and expenses suffered by the Company, or to restore and repair them at their own expense.

During Equipment and Accessories provision, in order to assure that the Customer exercises the above-mentioned obligations, the Company has the right to require a certain amount of money corresponding to their market price, in cash or by bank transfer (upon Customer's preference). This money will be repaid to the Customer when the latter returns the Equipment and Accessories to the Company in time and in appropriate conditions.

- Printing Services

In the scope of this Service the Company provides the Customer with printing services of given documents, brochures, folders, billboards and/or other materials (all together hereinafter referred to as "Printing").

The Customer is obliged to provide the Company with all the materials necessary for Printing accurately, with high quality and within the required period.

The Customer is responsible for the final confirmation of all the materials before Printing. Any work that has been approved and/or has been given to publication, cannot be modified or supplemented, and the amount paid for the Service is not subject to return.

- Assisting staff

In the scope of this Service the Company provides the Customer with interpreter/translator, host, photographer and/or videographer (all together hereinafter referred to as "Assisting Staff") services.

The Customer is obliged to maintain the conditions of the work of the Assisting Staff set within the Order, in particular, dates, volumes and features.

Should the Customer make any essential changes within this Service, they have to inform the Company and agree with it in advance.

The Customer has to assure the security of the Assisting Staff.

The Assisting Staff is obliged to assure the confidentiality of any information received during the Service provision, to demonstrate proper conduct and punctuality.

13. Special provisions for Meal Provision Service Booking

13. Special provisions for Meal Provision Service Booking

In the scope of Meal Provision Service Booking, based on the data provided by the Customer, on their behalf, at their expense and by their assignment, the Company realizes meal provision booking in restaurants, hotels, halls and other venues.

When booking, the Company acts exclusively as an agent between You and the company providing meal services. The Company itself does not provide meal services.

The Company is not responsible for any incomplete or inappropriate service provision by the meal providing company, as well as for their unscrupulous behavior, mistakes, omissions, negligence, for any of Your complaints regarding the meal provision services, and for any direct and indirect damage or expense that You may incur as a result.

The Company is not responsible for any of Your items left, lost, damaged or dеstructed in the meal provision places.

In case You use other services offered by the meal providing company, apart from the Meal Provision Service Booking, You are obliged to make the payment and cover Your expenses on the spot according to policy and price-list presented by the meal providing company.

The pictures, descriptions or other information about the restaurants, hotels or other meal providing places are for informational purposes only and may not match with the actual Services provided to You by the meal providing companies.

14. Deposit, Balance Payment, cancellation and modification

14. Deposit, Balance Payment, cancellation and modification

Below are the terms of Order Deposit, Balance Payment, cancellation and modification, which may be applied to Your Order in accordance with the type of Service being provided. In case of no-show cancellation terms applies.

Accommodation Services

The Accommodation Service Order cannot be confirmed without Deposit. Normally, the Deposit is 3 day rental Price of the Property, if the rental period exceeds 3 days. Otherwise the Deposit is the total rental Price.

In specific cases the Company may require another amount of Deposit and set different conditions of Order cancellation, by agreeing with the Customer in advance.

The Customer has to make the Balance Payment on the spot of receiving the Property or on the next day, at the latest, unless otherwise agreed with the Company.

The Company has the right to offer the Customer an equivalent or higher category Property in place of the confirmed one due to the impossibility to provide the Property as a result of problems arisen in there. If the Customer refuses the offered Property, then the paid Deposit is refunded to the Customer without any emergence of liability neither for the Company nor the Customer.

- Cancellation

In case of Order cancellation the Deposit is not refunded to the Customer.

- Early termination

The Accommodation Service Order can be early terminated both at the initiative of the Customer and the Company. The Company has the right to early terminate the Service only if the Customer has violated the obligations set within these T&C.

In case of an early termination of Accommodation Service a recalculation is performed. The Price corresponding to the actually provided Service dates is calculated and a penalty at the amount of the Deposit is applied. If the amount paid by the Customer exceeds the sum derived from the recalculation, then the difference is refunded to the Customer.

- Period extension

The period of an Accommodation Service can be extended at the request of the Customer, if the given Property is available for the extended period. In that case a recalculation is performed based on the total period of time, and the Customer pays the difference. If the given Property is not available for the extended period, and the Company offers another Property, then a separate calculation takes place: the extension Price is calculated for the offered Property taking into account the days of the extended period.

- Period shortening and/or shifting

In case of period shortening and/or shifting of Accommodation Service Order, the Deposit is settled in favor of the Customer, if the Company has been informed about it at least 30 days prior to the Order date. Otherwise, the Deposit remains with the Company and is not reduced from the modified Price of the Order.

Hotel Booking Services

For Hotel Booking individual Orders (booking of up to 3 rooms) Customer pays the total Price of the Order.

In case of Order cancellation or change made at least 72 hours before check-in, the total paid amount is refunded to the Customer; however, if cancelled or changed later than the above-mentioned period, 1 night Price of each room is kept and the remaining part of paid amount is refunded to the Customer.

In case of group Orders (booking of more than 3 rooms) or on certain occasions the terms of Deposit and Balance Payments, cancellation and period change are initially discussed and agreed with the Customer, based on the given Order.

The Company has the right to offer the Customer an equivalent or higher category hotel and/or room in place of the confirmed one due to the impossibility to provide the hotel and/or room as a result of problems arisen in there. If the Customer refuses the offer, then the paid Deposit is refunded to the Customer without any emergence of liability neither for the Company nor the Customer.

Tours and Transportation Services

- Group Tours

If the Customer has not paid for the Group Tour ticket at least 24 hours prior to the Tour departure time, then the Company has the right to cancel the Tour reservation without warning.

If a Customer with an already purchased ticket refuses to participate in the Tour informing the Company about it at least 24 hours in advance, then the whole amount of the ticket cost is refunded, and if the Customer refuses the participation later than the above-mentioned period, no amount is refunded.

The purchased ticket for a Group Tour can be replaced with another one (upon availability) without penalty, if the Customer informs the Company about it at least 24 hours prior to the Tour departure time. If the Company is informed later than that, then 20% penalty is charged from the cost of the returned ticket.

Due to unfavorable weather conditions or force majeure state, and for security reasons, the Company has the right to change, shorten or cancel the given Tour. In such cases the whole amount paid for the ticket is returned to the Customer.

If the Company has replaced the sites or services provided within the Tour with equivalent sites or services due to the above-mentioned circumstances, then it has no obligation towards the Customer and does not have to refund any amount of money. In case of non-equivalent replacement, the Company refunds the Customer the Price difference between the purchased Tour and the Tour that has actually taken place.

- Private Tours and Transportation Services

The Deposit for a Private Tour or a Transportation Service Order makes up 15% of the Order Price, if the vehicle departs from Yerevan; moreover, in case of Order cancellation, the Deposit is not refunded to the Customer.

If the Order starts from a place other than Yerevan, then the Deposit makes up 100% of the Order Price. If the Customer cancels the Order at least 24 hours prior to the departure time, 85% of the Order Price is refunded to the Customer, and in case of later cancellation, no amount is refunded.

Neither a Private Tour nor a Transportation Service can be confirmed without Deposit.

In specific cases the Company may require a different amount of Deposit and set different terms of Order cancellation, by agreeing with the Customer in advance.

The Customer shall make the Balance Payment upon the starting point of the Service, at the latest, unless otherwise agreed with the Company.

No additional amount is charged from the Customer when postponing the confirmed Order, if the Company has been informed about it at least 24 hours before, and if informed later than that, 10% penalty is charged from the Order Price.

In case of an insignificant (up to 10%) reduction within a confirmed Order no recalculation takes place, and no amount of money is refunded to the Customer. However, in case of significant (more than 10%) reduction, the 85% of the cost of the reduced part is refunded to the Customer. Moreover, sometimes the reduced part cannot include the cost of any services provided by a third party (i.e., food, entrance tickets, events, performances, etc.), if there has not been enough time or possibility to reduce them, and/or if it has been based on the service provision terms and conditions of the third party.

Due to unfavorable weather conditions or force majeure state, and for security reasons, the Company has the right to change, shorten or cancel the Confirmed Order. In such cases the whole amount paid for the Service is refunded to the Customer.

If the Company has replaced the sites or services provided within the Order with equivalent sites or services due to the above-mentioned circumstances, then it has no obligation towards the Customer and does not have to refund any amount of money. In case of non-equivalent replacement, the Company refunds the Customer the Price difference between the confirmed Order and the one that has actually taken place.

Tour Package Services

The Deposit for Tour Package Services makes up 50% of the total Price. The Order cannot be confirmed without Deposit. The Balance Payment for the Tour Package is made on the first day of the Order.

In the scope of Tour Package Services the cancellation and change of Hotel Booking Services are regulated with the terms and conditions set within the subsection of "Hotel Booking Services" of this Section, and those regarding the Tours, Transfers and Meal Provision Services included in a Tour Package are accordingly regulated with the terms and conditions set within the subsections of "Group Tours" and/or "Private Tours and Transportation Services" and "Meal Provision Service Booking" of this Section.

In specific cases, the terms and conditions of Deposit and Balance Payment, cancellation and change within a Tour Package are discussed and agreed by the Company and the Customer, based on the given Order.

Business Event Organization

The Business Event Organization Order cannot be confirmed without Deposit.

The amount of Deposit and Balance Payment, conditions of cancellation and change within the Venue Booking are discussed and confirmed with the Customer in the scope of the given Order.

The Deposit for Equipment and Accessory provision Services as well as for Assisting Staff provision (except for written translation Services) makes up 30% of the Order Price. If the Order is cancelled or changed at least 72 hours before the start of the Order provision, the Deposit is refunded to the Customer, and in case of later cancellation or change, the Deposit is not refunded.

In case of Printing and written translation Services the Deposit makes the 100% of the Order Price, which is not refunded to the Customer in case of cancellation or change and is not reduced from the modified Order Price, regardless of the cancellation dates and circumstances.

In specific cases and based on the given Order, the Company has the right to discuss and agree with the Customer about different terms of cancellation or change within Supporting Services.

The Customer shall make the Balance Payment for Business Event Organization Services on the first day of the Service provision.

The Company has the right to offer the Customer an equivalent or higher category venue and/or Supporting Service in place of the confirmed one due to the impossibility to provide the venue and/or Supporting Service as a result of problems arisen in there. If the Customer refuses the offer, then the paid Deposit is refunded to the Customer without any emergence of liability neither for the Company nor the Customer.

Meal Provision Booking Services

The Meal Provision Booking Service Order cannot be confirmed without Deposit. The Deposit makes the 100% of the Order Price.

If the Order is cancelled or changed at least 24 hours before the start of the Order provision, then the 85% of the Deposit is refunded to the Customer, and in case of later cancellation or change, the 15% of the Deposit is refunded to the Customer.

In specific cases, the terms and conditions of Deposit and Balance Payment, cancellation and change are discussed and agreed with the Customer, based on the given Order.

The Company has the right to offer the Customer an equivalent or higher category Meal Provision Booking Service in place of the confirmed one due to the impossibility to provide the ordered Service as a result of problems arisen within it. If the Customer refuses the offer, then the paid Deposit is refunded to the Customer without any emergence of liability neither for the Company nor the Customer.

15. Reviews

15. Reviews

The users can submit their feedback, comments, suggestions and opinions (all together hereinafter referred to as "Reviews") regarding the Website, its content, as well as the Services provided by the Company. At its own discretion, the Company may either completely or partially use, publish, display Your Review on the Website, social media, advertisements or other projects in any manner (i.e., for marketing or promotion purposes, or in order to improve its Services).

The Customers that have used the Company Services may be invited to leave their Review and comment on their experience with Us.

The published Reviews express the opinions of different individuals and have solely informative and guiding nature, and may not match with Your personal ideas, opinions or expectations.

The Company is not obliged to verify the authenticity of the ideas expressed in the Reviews; therefore, they may be false and/or inaccurate.

The Company is not obliged to publish Your Review. The Company is in full charge to decide whether to publish or not any Review. The Company may not publish or may remove any Review, if the latter violates any of these T&C.

The Company does not compensate, does not offer any advantages and does not reward the users of the Company Services or its Website for their Review.

16. Mailing and communication

16. Mailing and communication

Any type of communication is possible between You and the Company, both oral and written (including via email, Hyur Service Account or other means through the Website), if carried out through the official addresses of the Company, phone numbers and/or other means of communication (all together hereinafter referred to as "Communication Means") presented in these T&C and on the Website. Only the communication carried out through these Communication Means creates obligations for the Company set within these T&C. You have the negative consequences of using informal Communication Means.

For Your Order to be fulfilled properly, You have to use the correct email address of Yours and to provide accurate Communication Means. We bear no responsibility for any incorrect or incomplete Communication Means provided by You and are not obliged to verify their authenticity.

Once the Company sends a notification to the email address(es) that You have provided, that notification is considered received by You via email.

17. Intellectual property

17. Intellectual property

Within these T&C an "Intellectual Property" is any design, software, trick, procedure, system, project, model, program, domain, website (with its content), data, description, drawing, documentation, work, copyright object, derivative work, trademark, trade name and any other object or information that is qualified and/or considered by the Company as a subject of protection within any law that regulates the creation or security of any patent, copyright, trademark and trade secret. All the information, data, documents, registrations and results created and received during the fulfillment of its (the Company) obligations set within these T&C are the Company's property.

You agree that all the rights over any object of Intellectual Property created by the Company completely belong to the latter in accordance with the current legislation of the Republic of Armenia.

The Company retains ownership of Intellectual Property, as well as of all the property and non-property rights and titles. You are obliged not to copy, link, publish, distribute, display, use or make Intellectual Property available for a third party without Our prior written consent.

Intellectual Property cannot be regulated, copied, reproduced, republished, used, uploaded, redistributed, downloaded, posted, transferred, modified, resold, received, processed, distributed or somehow differently used for any commercial or competitive activities or purposes, without Our initial written consent, except for limited, personal, non-commercial or educational purposes permitted by the legislation of the Republic of Armenia.

Any illegal application of the above-mentioned actions or features will be considered an essential violation of Our Intellectual Property and will result in consequences defined by the legislation of the Republic of Armenia.

18. Exceptions and limited liability

18. Exceptions and limited liability

If You decide to use this Website, You do it voluntarily and at Your own risk, and hence agree that You have had all the opportunities to explore the Company's rules, policies, regulations and/or requirements that may be applicable to the Services to be provided to You.

You agree that Our Services may bear an inherent risk, and by using the Services You voluntarily accept that risk. In particular, the Company is not responsible for Your illness, physical damage(s), disability or death resulted during the provision of Services or due to them, unless otherwise defined by these T&C or the legislation of the Republic of Armenia. You willingly and freely accept those risks when You decide to use the Services.

You bear all the responsibility for any of Your actions taken up before, during and after the Service provision.

We bear responsibility for the actually incurred or caused damage to You due to drawbacks related to Our Services only, at the amount of the paid Price by You for any of the Services, and not more, unless otherwise defined by these T&C (i.e., traffic accident insurance).

Any claim or complaint regarding the quality of the Services must be submitted immediately, and if impossible, at least 2 days after the provision of the Service. Any claim or complaint submitted after this period may be rejected by the Company.

The Company bears responsibility neither for any actions, errors, mistakes, claims, guarantees, negligences of other companies presented on the Website, nor for any physical damage, death, material or other damages and expenses incurred as a result of their actions.

The Company bears no responsibility for any misunderstanding resulted from misreading, inattentive reading of any information published on the Website, or other similar circumstances.

The Company does not guarantee that the Website and/or emails and files sent on behalf of the Company do not contain viruses or other malicious software or electronic components.

In case of complete or partial non-compliance of the obligations set within these T&C, the Company is relieved from responsibility, if it happened due to force majeure that has arisen after the occurrence of binding relationship between You and the Company within these T&C, and which We could not have predicted or prevented and is not based on Our carelessness or omission, and which could not have been prevented with the help of sensible diligence. Such situations are earthquake, flood, (wild)fire and other natural disasters, war, pandemic, epidemic, martial law or state of emergency, riot, rebellion, revolution, political unrest, terrorist acts, cases of civil disobedience, strikes, road impassibility, cessation of communication means, acts of state bodies, etc., which make the fulfillment of obligations set within these T&C impossible.

The above-mentioned exceptions and limited liabilities are applied only to the maximum extent permitted by law. You may also have other legal rights not set within these T&C, which are subject to limitation to the maximum extent permitted by the legislation of the Republic of Armenia.

No provision, term, condition in these T&C limits Us to fulfill the legal obligations imposed on Us by the legislation of the Republic of Armenia.

19. Assurances

19. Assurances

You hereby agree that as a result of the use of the Website or the Services, no joint venture, partnership, commission, agency and/or other business relationship between You and the Company arises.

You hereby undertake and agree to protect the Company, its employees, representatives, partners or agents from fines, penalties, damages or any other type of claims submitted to the court by a third party, which are consequences of:

violation of these T&C by You; and/or
violation of the law or the rights of a third party by You; and/or
improper use of the Website and the Services.

In case of such requirements, You are obliged to compensate the expenses, material and non-material (direct or indirect) damages incurred by the Company, its employees, representatives, partners or agents.

20. Applicable law, termination and dispute resolution

20. Applicable law, termination and dispute resolution

The current legislation of the Republic of Armenia shall be applicable to these T&C, including with regard to the rights and obligations of You and the Company, the interpretation, execution, consequences of failure to execute or improper execution of the T&C, the termination, the consequences of being null and void or invalid, the surrender of claim and the transfer of debt related to the T&C, without taking into account the conflict of law rules.

All the disputes, conflicts and/or claims (hereinafter referred to as "Dispute"), including those referring to the fulfillment, violation, termination or cancellation of these Disputes, regarding these T&C, the Website, its content and/or the Services are subject to regulation through negotiations and consultations between You and the Company.

You hereby agree to submit Your claims to the Company's Customer service center in advance, or to inform the Company via the official Communication Means of the Website.

If the Dispute is not resolved within 15 days after You take any of the above-mentioned actions, then, in order to resolve the Dispute, You can apply to the corresponding competent arbitration, which in this case is the Arbitration Court attached to the Chamber of Commerce and Industry of the Republic of Armenia (hereinafter referred to as "Arbitration Court"). In the Arbitration Court the case is investigated in accordance with the legislation of the Arbitration Court and RA Law on "Commercial Arbitration".

You hereby agree that You are aware of the case investigation procedure in Arbitration Court. The terms and conditions of the Arbitration Court are available on the following website: www.arbitrage.am. The arbitration proceedings are held in Armenian, and take place in Yerevan, RA.

In case of wish to resolve the Dispute between the Company and the Customer in Court, the parties shall waive the right to apply to Arbitration Court with a separately signed written agreement and submit the investigation of the Dispute to the exclusive jurisdiction of competent courts of RA, in accordance with the legislation of the Republic of Armenia.

21. Action and period of T&C

21. Action and period of T&C

These T&C are applied for an indefinite period of time. You can terminate the action of these T&C at any time as long as You have fulfilled all of Your obligations towards the Company until that moment. Should You have an overdue obligation, the action of these T&C cannot be terminated.

After termination or expiration of these T&C Section 5 and Section 17 still remain in force.

In order to terminate the action of these T&C, You should submit a request to the following email address: contact@hyurservice.com, or to the Company customer service center providing Your identification data. In order to terminate Your Account on the Website, You can submit a request to the Company through the "Settings" section of the Account.

If You terminate the Account or the action of these T&C, any confirmed Order is automatically terminated, and any further action related to it is taken in accordance with the conditions of Section 14 of these T&C.

The Company has the right to terminate Your Account or the action of these T&C at any time as long as it sends a notification to the email address provided by You at least 2 days before. In case of confirmed Orders, further actions are taken in accordance with the conditions of the Section 14 of these T&C.

The Company has the right to terminate the action of these T&C immediately, without any initial notification, canceling all the current or confirmed Orders, and/or to temporarily or permanently terminate Your Account and any action related to it, if:

You committed a significant violation of obligations undertaken through these T&C; and/or
You committed a violation of applicable legislation, regulations and third party rights; and/or
the Company finds that the termination of the action of these T&C is necessary to protect the Company's security or property, the rights of its employees and third parties, as well as to prevent fraud or any other illegal actions; and/or
You cancelled confirmed Orders many times or did not respond to Our inquiries without any reasonable and valid excuse; and/or
the Company received respective instructions to do so from judicial, law enforcement or other administrative authorities or state bodies.

The Company also has the right to unilaterally and without any initial notification terminate the action of these T&C, if You spread misinformation about the Services offered by the Company or intend to form negative opinion about the Company around other entities with Your actions, or in any other case when the Company finds that Your actions damage or may damage Company's business reputation.

In case of termination of the action of T&C by the Company, due to the reasons described in 2 previous paragraphs, the latter does not undertake obligations to refund the amount paid for any cancelled or terminated Orders.

22. Final provisions

22. Final provisions

If any provision, condition or article of these T&C is declared invalid by court or other competent authority verifying the transaction, then that provision, condition or article must be removed from the T&C. The invalidity of a specific part of these T&C does not result in an invalidity of the other parts and does not affect their action.

Unless otherwise prescribed in the context of these T&C, the idea of the words in singular is also applicable to their plurals and vice versa.

References to any article, section and/or paragraph of these T&C must be interpreted solely as a reference to that specific article, section and/or paragraph. The titles and numberings in these T&C have reference nature only and cannot affect any provision interpretation.

These T&C are available in Armenian, English, Russian, French, German, Italian and Spanish. In case of contradictions between texts written in different languages of the Policy, the Armenian version shall prevail.

Terms & Conditions