Booking conditions
The Prices of Private Tours are presented taking into account that the Tours start from and end in Yerevan. In case of starting the Tour from and/or ending it in a different place, there may be recalculation and change in Price.
During Private Tours there can be additional stops and site visits only in case of real possibility. Should there be significant detours, and should the Tour take longer than the scheduled time, the Company performs recalculation, which may result in the necessity of additional charge.
The average duration for each destination of a Private Tour is mentioned on the Website and/or on the Order confirmation; however, the Tour may actually take up to 10% more or less of that time.
Citizens of certain countries must obtain a visa in order to travel to Georgia, and in some cases they may need a return visa for Armenia as well. The Company does not have visa provision or support services. Visas are issued on the basis of existing international agreements between the Republic of Georgia and/or Republic of Armenia and the country of Your citizenship.
Should the number of participants of a Private Tour to Georgia exceed 7 people, a list with passengers' ID/passport data will be needed.
During Private Tours it is advisable to wear comfortable shoes, preferably closed.
Regardless of the destination, it is preferable to take warm clothes as well, since the climate in the sites may differ from the climate in Yerevan.
When visiting churches, men and women are advised not to wear open clothes. For women, a scarf is desirable.
During certain Private Tours, depending on the destination and location, the transportation means may be unable to reach the destination, and the participants may need to walk some distance and/or climb some stairs. If the participants have difficulties walking or overcoming stairs, then they should verify in advance if destinations include such sites.
Within the scope of Private Tours it is allowed to bring pets only inside a special cage and in case of advance notice.
The Company is not responsible for any of Your items left, lost, damaged or destructed in the vehicles and in the sites during Private Tours.
During Private Tours, passengers have traffic accident insurance to compensate for actual damage to the passenger's health up to 1 500 000 AMD, based on documented expenses.
Cancellation & modification
Private Tour Order cannot be confirmed without Deposit.
If the departure is from Yerevan, the Deposit makes up 15% of the Order Price; while in case of cancellation or no-show, the Deposit is not refunded to the Customer.
If the departure is outside of Yerevan, the Deposit makes up 100% of the Order Price; while in case of cancellation at least 24 hours before the departure, 85% of the Order Price is refunded, and in case of later cancellation or no-show, no amount is refunded.
In specific cases the Company may require a different amount of Deposit and set different terms of Order cancellation, by agreeing with the Customer in advance.
The Customer shall make the Balance Payment on the spot of receiving the Service, at the latest, unless otherwise agreed with the Company.
No additional amount is charged from the Customer when postponing the confirmed Order, if the Company has been informed about it at least 24 hours before, and if informed later than that, 10% penalty is charged from the Order Price.
In case of an insignificant (up to 10%) reduction within a confirmed Order no recalculation takes place, and no amount of money is refunded to the Customer. However, in case of significant (more than 10%) reduction, 85% of the cost of the reduced part is refunded to the Customer. Moreover, sometimes the reduced part cannot include the cost of any services provided by a third party (i.e., food, entrance tickets, events, performances, etc.), if there has not been enough time or possibility to reduce them, and/or if it has been based on the service provision terms and conditions of the third party.
Due to unfavorable weather conditions or force majeure state, and for security reasons, the Company has the right to change, shorten or cancel the Confirmed Order. In case of cancellation the whole amount paid for the Service is refunded to the Customer.
If the Company has replaced the sites or services provided within the Order with equivalent sites or services due to the above-mentioned circumstances, then it has no obligation towards the Customer and does not have to refund any amount of money. In case of non-equivalent replacement or reduction, the Company refunds the Customer the Price difference between the confirmed Order and the one that has actually taken place.
