Transfer Order cannot be confirmed without Deposit.
If the departure is from Yerevan, the Deposit makes up 15% of the Order Price; while in case of cancellation or no-show, the Deposit is not refunded to the Customer.
Iff the departure is outside of Yerevan, the Deposit makes up 100% of the Order Price; while in case of cancellation at least 24 hours before the departure, 85% of the Order Price is refunded, and in case of later cancellation or no-show, no amount is refunded.
In specific cases the Company may require a different amount of Deposit and set different terms of Order cancellation, by agreeing with the Customer in advance.
The Customer shall make the Balance Payment on the spot of receiving the Service, at the latest, unless otherwise agreed with the Company.
No additional amount is charged from the Customer when postponing the confirmed Order, if the Company has been informed about it at least 24 hours before, and if informed later than that, 10% penalty is charged from the Order Price.
In case of an insignificant (up to 10%) reduction within a confirmed Order no recalculation takes place, and no amount of money is refunded to the Customer. However, in case of significant (more than 10%) reduction, 85% of the cost of the reduced part is refunded to the Customer. Moreover, sometimes the reduced part cannot include the cost of any services provided by a third party (i.e., food, entrance tickets, events, performances, etc.), if there has not been enough time or possibility to reduce them, and/or if it has been based on the service provision terms and conditions of the third party.
Due to unfavorable weather conditions or force majeure state, and for security reasons, the Company has the right to change, shorten or cancel the Confirmed Order. In such cases the whole amount paid for the Service is refunded to the Customer.
If the Company has replaced the sites or services provided within the Order with equivalent sites or services due to the above-mentioned circumstances, then it has no obligation towards the Customer and does not have to refund any amount of money. In case of non-equivalent replacement or reduction, the Company refunds the Customer the Price difference between the confirmed Order and the one that has actually taken place.