Впечатления и отзывы туристов

Нина, я хотела Вас поблагодарить за замечательно организованные экскурсии для нас во время нашего пребывания в Армении с 30 апреля по 4 мая! С Вашей помощью наше путешествие было совершенно незабываемым! Большое спасибо за Вашу помощь!

Мы обязательно будем рекомендовать всем нашим друзьям связываться с Вашей компанией для организации экскурсий и путешествий по Армении.

Спасибо!

Анна

Dear visitors of this web-site and HyurService team,

I would like to express - as reasonably and impartially as possible - the review of my stay in Armenia from May 02, 2011, to May 09, 2011, with the assistance of HyurService.

General Organization:

First of all, it worth noting that before my arrival I was clearly explained by Nina Daduryan about all material and immaterial aspects of my stay, and was given some practical advices, so possible disappointment upon arrival was excluded. Since I had only a couple of days to decide on the particular dates of my visit and desirable attractions, it was really useful and helpful that Nina was very quick in her e-mail responses. Once I landed in Zvartnots I was immediately picked up by HyurService s mini-bus ('original' passenger van - Mercedes Sprinter) and lifted to Ani Plaza Hotel - perfect decision because the hotel is only in 5min walk from HyurService's main office. Very important - book your hotel via HyurService - the rates are significantly lower than at the hotel per se. Checked.

HyurService has lots group guided tours across Armenia, usually 3 different tours per day (so you won't be left bored if you'd already been at some place) at the price which is more than reasonable and adequate (especially given the fact that prices include attraction tickets), compared to others, believe me I spent long hours in searching this matter. A tour is accompanied with English, Russian and Armenian commentaries - depends on a group content - however, I also noticed the staff is also fluent in other European languages.

Group tours are serviced by nearly new air-conditioned mini- and midi-buses (Mercedes, Temsa, Higer), which, considering Armenian mountain roads, appear much more suitable and manoeuvrable, again compared to other firms having all those long MBs/Neoplans only. Drivers are calm and confident. The thing I liked mostly is that during a tour usually there is a lunch stop at Armenian restaurant. For the sake of time efficiency, standard menu (with up to 5 different meals) is given and explained by the tour guide during the trip, however, you are welcomed to choose from the restaurant's menu as well. Cool spring water and sweet buns available at the bus are very tasty as well. At each attraction place first you have a guided tour and then given some free time (20-50 mins). Should you look for a deeper and/or more independent approach - you may prefer individual guided tour, serviced by Skoda Octavia sedans. I have spoken with those practiced it - they were happy as well.

Thus, under five-mark grading system HyurService has 'five' in organization, without any exaggeration.

Staff:

I guess, the staff is the most valuable and pleasant feature the company possess. Literally all - tour guides, reservation managers, drivers, assistants - are very professional, helpful and friendly. Even in rush situations and even with the tourists accustomed to behave impudently (who ever been in the well-known capital of the well-known country :) understand what I mean). It might be argued that the firm is simply doing its business so they smile to you cos you pay them, but believe me, I had a chance to face staff from many well-known travel companies and hotels across Europe/Russia/Turkey - all those western-styled automatic smiles and 'thank-you'-s are simply cannot hold a candle to the atmosphere of true kindness and home environment the HyurService Staff always produces. It is because these people shouldn't have to pretend - the kindness is their inborn merit, that's hard to play - either you have it or not. That is why conversations with them are comfortable and efficient.
So, again, my amplest and best regards to all whom I personally know - Nina, Marianna, Lilit, Shushanna, Tatevik, Karine, Levon and all you, guys, I may forget to mention. Thank you for your efforts and diligence.

Drawbacks:

The only bad thing to mention is that it is very hard to leave Armenia - a museum in the open air, an atmosphere of kindness and simplicity, relaxation and good mood, surrounding of people you may fully rely on, a place where you should not fight a defensive action, - that is what you are easily become accustomed to, so it is quite difficult to fly away.

Summarizing, I wholeheartedly advise you to let HyurService organize your stay in Armenia. I'm not to tell HyurService is the best-of-the-best in their field (simply cos of lack of official surveys), though I won't be surprised if they are, and I'm obviously not to feed you with all those well-sounding marketing phrases, but do contact them, go to their office - they are very flexible and have a huge potential to suffice your individual needs. You will not be disappointed, for sure. As for me, next time I will refer to them again, without any doubts. Simply because they have everything I need: good organization, lots of informative and interesting tours (and not boring history lectures), friendly and kind people and their ability and willingness to assist.

Should somebody of you is still waving and cannot decide on whether to come to Armenia or if you are still figuring out which travel agency to select - you may refer to me by e-mail indicated above and I will be glad to share with you any information I have.

Kind Regards,
Simon Abramyan.
Kiev, Ukraine.

Здравствуйте,дорогая Марианна!

Хотим выразить своё восхищение страной, народ которой сделал наше пребывание в ней радостным, запоминающимся и неповторимым!

Особые слова благодарности мы адресуем нашему "доброму ангелу" Армену, с которым ( на всём протяжении маршрута) было комфортно, интересно и,что крайне важно, безопасно.

Желаем здоровья Вам и Вашим близким, успехов туристической компании и процветания Армении!

Семья Клещевых.

Армения 30.04 - 08.05.2011 год.

Доброе утро! Огромное спасибо вам И всей Армении, я и мой товарищ(Сергей Алексеенко) провелили два этих дня в незабываемой обстановке.Посетили:футбол,озеро Севан,Хор Вирап.
С наступающим Днём ПОБЕДЫ!!!!!!!!! до скорой встречи

Ողջույն, հարգելի Աննա Մելքումյան,

Ցանկանում եմ շնորհակալությունս հայտնել Ձեր ծառայության բարեհաճ սպասարկման համար:
Հյուրերը շատ գոհ էին:

Հարգանքներով
Լիլիթ Միսակյան

Dear Anahit Karapetyan,

thank you for good service during our stay in Armenia.

The apartment was very good for our purposes and its location perfect.
Also your transport services were working fine.

We are already waiting for our next trip to your beautiful country.

best wishes

Jukka Piiroinen

Hi Nina,

My wife and I just wrapped up a 10-day private tour arranged by Hyur Service. We were totally impressed by the professionalism shown by the employees of the company, from Nina, who was my contact person and who set up the itinerary according to my interests (mainly archaeology); Alla, our fantastic English-speaking guide whose knowledge and enthusiasm made this one of the most memorable trips of our lives; and Vartan, our driver who navigated us around some pretty serious potholes without mishap. We recommend using Hyur without hesitation. Some tips: stay at Villa Delenda in Yerevan- wonderful rooms (especially Erebuni or Ani), great breakfast, wonderful people, good value and central location; eat ponchik (cream-filled beignets) at Grand Candy on Mashtots St, at the foot of the Matenadaran; visit in May or October for optimal weather; and go to all the sites offered by Hyur, especially Garni, Geghard Monastery, Tatev Monastery and Noravank Monastery

Sam and Susie Wolff
Israel

Dear Sir or Madam

I am writing to appreciate your service and thank for your professional
tours.

My friend and I were in Armenia end of the March and we rented a flat
for some days and we used your one day tours.
I am a tourist and I traveled some countries, I have to say that your
service which you provide to your customers is very good and in the
level of other European tour.
Furthermore, I want to thank to your tour leader who speak in English
very well and she gave us so much information within tour, I think her
name is Ms. Lilit.
I wish your tour were better and better.

Best regards,
Reza Bayati

НИНА,
БОЛЬШОЕ СПАСИБО ЗА ПРИЁМ И ПРЕКРАСНОЕ ОБСЛУЖИВАНИЕ !

НАМ ВСЁ ОЧЕНЬ ПОНРАВИЛОСЬ.
БУДЕМ РЕКОМЕНДОВАТЬ ДРУЗЬЯМ И КЛИЕНТАМ, И ОБЯЗАТЕЛЬНО ПРИЕДЕМ ЕЩЁ, ЧТОБЫ
ПОСМОТРЕТЬ ПОБОЛЬШЕ...

С УВАЖЕНИЕМ,
АНДРЕЙ (МАСТЕР-ТУРОПЕРАТОР, МОСКВА)

Hello Hyur Service

I just wanted you to know that my current trip to Armenia was amazing, and this would never happened without your hospitality, the app no. 332 was nice, and the people, working for this service are adorable. Thank you for your help before and during my trip to Yerevan. I wish you all happiness, and i will never forget to call hyur service when i plan to come to Armenia again in close future.

Sincerely yours
Khashayar Mehdizadehkashi
April 1st, 2011

Dear Sir or Madam,
We visited Armenia last week and booked accommodation and tours through your company, Hyur Service. Every person with whom we came in contact was thoroughly professional, helpful and friendly. We don't remember the names of the staff in the office who organized accommodation for us (in a very busy time in Yerevan) but they were extremely friendly and efficient. Lilit and the trainee staff who were our tour guides to Khor Virap were knowledgeable and very entertaining. The bus driver, too, drove with care throughout the tour. Anna who organized our two day tour from Yerevan to Tblisi was highly efficient, thorough and very friendly and Levon was an extremely courteous and safe driver and very pleasant company. We thoroughly enjoyed our two days in the car and our night at Nina's B & B in Dilijan.

Please pass on our thanks to your thoroughly professional staff. We will pass on the name of Hyur Service to anyone visiting Armenia.
Kind regards
Elizabeth Mulleneux
Nadine Mains

Good afternoon,

Last weekend I took two tours with your company and here is a 3 minute video I made showing some attractions of your beautiful country:

http://www.youtube.com/watch?v=-IFMJwsUpr8

Feel free to place the video on your website to promote your tours :-)

And last but not least, I really enjoyed both tours to Echmiadzin and Khor Virap, all your staff was really friendly and helpful.


Thanks,
Mauro